商務英語初級歷年真題
STAFF TRAINING RECORD （Days each year）
SALES
Tony Hart
Jill Pike
May Wilson
Duncan Kyle
Val Booth
WAREHOUSEMel Bailey
Graham Chesters
WORKSHOPHeidi Heimstadt
Stuart Simpson
Anna Socic
CLERICALTony Harrison
Norma Wood
Rikki Helsing
Zuber Patel
MANAGEMENTPaul Fox
Jerri Casals
TOTALS1998
3
0
6
5
4
3
2
4
2
2
4
3
2
6
3
4
531997
1
2
3
5
0
0
0
0
2
3
4
6
4
5
3
0
381996
1
2
3
3
1
0
0
0
1
3
0
6
6
2
1
4
331995
3
2
1
1
2
2
1
1
2
3
1
0
1
3
0
3
261994
6
4
0
3
3
0
1
2
5
0
4
5
1
5
3
2
44TOTAL
14
10
13
17
10
5
4
7
12
11
13
20
14
21
10
13
194
QUESTION 4
Situation: You are visiting Suncare Ltd. Your firm is considering placing a large order with them and your manager has asked you to check the quality of their organisation.
Task: Use the information below (which is part of your conversation with Peter Corrie, the Joint Managing Director of Suncare Ltd) and complete the Staffing Organisation Chart printed on the page opposite.
“Well, as you can see, there are two of us at the top, myself and Jane Kovak. I look after the Sales and Marketing sides, as well as Production Research. All the Staff Training, Accounts and Personnel issues are handled by Jane. Theres a manager for each of the six areas – lvan Korda does Sales, and his Marketing colleague is Denise Woodley. Production Research is in the hands of Miss Tanya Lowe – we only appointed her last week.
We should have an assistant for each departmental area, but were one short at present. Craig Loftus is in Sales and Siobhan Mckenna is in Production Research. We hope to replace Helen Sparks in Marketing early next week.
Jane and I also have a Personal Assistant each; mine is Ursula Stein, and Julie Stableford helps Jane.
Janes three managers are Ben Schweik in Training, Carmen Velasquez in Accounts, and, let me think… oh yes, Chris Penn is the third. Their assistants are Paul Robey (for Carmen), Danielle Lefevre in Personnel, and Dan Lyons.
Both teams, Janes and mine, have the services of two Secretarial Assistants to each team. Linda Fellows works for my team, and her sister Karen for Jane’s. They share the work with Tina Glass and Ava Merrill. Ava completes my team“
Complete the Chart. (20 marks)
STAFF TRAINING RECORD （Days each year）
SALES
Tony Hart
Jill Pike
May Wilson
Duncan Kyle
Val Booth
WAREHOUSEMel Bailey
Graham Chesters
WORKSHOPHeidi Heimstadt
Stuart Simpson
Anna Socic
CLERICALTony Harrison
Norma Wood
Rikki Helsing
Zuber Patel
MANAGEMENTPaul Fox
Jerri Casals
TOTALS1998
3
0
6
5
4
3
2
4
2
2
4
3
2
6
3
4
531997
1
2
3
5
0
0
0
0
2
3
4
6
4
5
3
0
381996
1
2
3
3
1
0
0
0
1
3
0
6
6
2
1
4
331995
3
2
1
1
2
2
1
1
2
3
1
0
1
3
0
3
261994
6
4
0
3
3
0
1
2
5
0
4
5
1
5
3
2
44TOTAL
14
10
13
17
10
5
4
7
12
11
13
20
14
21
10
13
194
QUESTION 4
Situation: You are visiting Suncare Ltd. Your firm is considering placing a large order with them and your manager has asked you to check the quality of their organisation.
Task: Use the information below (which is part of your conversation with Peter Corrie, the Joint Managing Director of Suncare Ltd) and complete the Staffing Organisation Chart printed on the page opposite.
“Well, as you can see, there are two of us at the top, myself and Jane Kovak. I look after the Sales and Marketing sides, as well as Production Research. All the Staff Training, Accounts and Personnel issues are handled by Jane. Theres a manager for each of the six areas – lvan Korda does Sales, and his Marketing colleague is Denise Woodley. Production Research is in the hands of Miss Tanya Lowe – we only appointed her last week.
We should have an assistant for each departmental area, but were one short at present. Craig Loftus is in Sales and Siobhan Mckenna is in Production Research. We hope to replace Helen Sparks in Marketing early next week.
Jane and I also have a Personal Assistant each; mine is Ursula Stein, and Julie Stableford helps Jane.
Janes three managers are Ben Schweik in Training, Carmen Velasquez in Accounts, and, let me think… oh yes, Chris Penn is the third. Their assistants are Paul Robey (for Carmen), Danielle Lefevre in Personnel, and Dan Lyons.
Both teams, Janes and mine, have the services of two Secretarial Assistants to each team. Linda Fellows works for my team, and her sister Karen for Jane’s. They share the work with Tina Glass and Ava Merrill. Ava completes my team“
Complete the Chart. (20 marks)
